5b77 Privacy Policy — Your Information Kept Safe

5b77 operates a secure and transparent online casino and betting platform for players in Bangladesh. We believe you should have complete control over your personal information. In this privacy policy, we explain in detail what information 5b77 collects, why it is used, how it is stored, and what your rights are.

By using this platform, you are considered to have agreed to the terms described in this privacy policy. If you disagree with any part of this policy, please contact us before using our services.

Important: This policy applies only to 5b77's website and platform. We are not responsible for the privacy policies of third-party websites or services.

1. What Information We Collect

We collect various types of information when you create an account, use our services, and carry out transactions on the 5b77 platform. This information comes from two main sources — what you provide directly, and what is recorded automatically while you use the platform.

1.1 Information Provided Directly

Full name and date of birth (for age verification)
Valid email address and contact number
Residential address (within Bangladesh)
National ID card or passport details for identity verification
Payment information: bKash, Nagad, Rocket, or bank account details
Messages or complaints submitted via support tickets and live chat

1.2 Automatically Collected Information

IP address and device type
Browser type, version, and operating system
Session logs: login time, duration, and pages visited
Game history, bets, and transaction records
Information collected through cookies and similar tracking technologies

2. Purpose of Using Information

5b77 uses collected information only for specific and legitimate purposes. We do not sell or rent your information to any third party. The main purposes for which we use your information are listed below:

Account Management: Your identity information is used to create, verify, and keep your account secure.
Transaction Processing: To complete deposit and withdrawal transactions via bKash, Nagad, Rocket, or bank transfer.
Age and Identity Verification: To confirm that the platform user is 21 years of age or older.
Service Improvement: To analyze user experience and improve the platform's functionality and security.
Support: To resolve your questions, complaints, and issues via 24/7 live chat and email.
Fraud Prevention: To detect suspicious activity, multiple accounts, or fraudulent transactions.
Legal Compliance: To store and disclose necessary information in accordance with applicable laws and regulations.
Promotional Communications: To send information about bonuses, offers, and updates by email, with your consent.

3. Sharing and Disclosure of Information

5b77 does not sell or share your personal information with third parties for commercial purposes. However, necessary information may be shared with trusted partners in specific circumstances:

3.1 Payment Processors

Necessary financial information is shared with approved payment service providers in Bangladesh such as bKash, Nagad, and Rocket to complete transactions. This information is used solely for settling transactions.

3.2 Technology Service Providers

We work with trusted technology partners for the secure operation of the platform. These partners operate under strict confidentiality agreements and may not use your information for any other purpose.

3.3 Legal Authorities

In cases of legal obligation, we may be required to provide necessary information in response to valid requests from the appropriate authorities. In such cases, we always follow the guidance of the law.

Please note: Outside of the above, 5b77 never discloses your personal information to third parties without your explicit consent.

4. Data Storage and Security

5b77 uses industry-standard security technologies and processes to ensure your information is protected. The key components of our security measures are as follows:

SSL/TLS Encryption: All communication between your browser and our servers is secured with industry-standard SSL encryption.
Secure Databases: Personal information is stored in encrypted databases where unauthorized access is prevented.
Access Control: Only authorized staff can access necessary information, and only through a strict verification process.
Regular Security Audits: Our systems undergo regular security reviews so that new risks can be identified in time.
Two-Factor Authentication: An additional verification layer is available for accessing your account.

4.1 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain necessary information is kept for a defined period to meet legal and regulatory obligations. Once that period has passed, the information is securely deleted or anonymized.

5. Cookie Policy

5b77 uses cookies and similar technologies to operate the platform properly and to improve your experience.

5.1 Types of Cookies

Essential Cookies: Required for the basic functionality of the platform, such as maintaining login sessions. The site cannot function properly without these.
Functional Cookies: Used to remember your preferences such as language settings and other personalized settings.
Analytics Cookies: Used to understand which parts of the site are used most and to help improve the quality of the service.

You can control cookies by changing your browser settings. Please note that disabling certain cookies may limit some functionality of the platform.

6. Your Rights

As a user of the 5b77 platform, you have the following rights regarding your personal information:

Right to Access: You may request at any time to know what information we are storing about you.
Right to Correction: If any of your information is incorrect, you may request that it be corrected.
Right to Deletion: In certain circumstances, you may request that your information be deleted, though it may not be possible to delete all information if legal obligations apply.
Right to Object to Processing: You may object to marketing communications or certain types of processing.
Right to Data Portability: You may request a copy of the information stored about you in a common format.
Right to Withdraw Consent: You may withdraw your consent at any time from any processing that is based on your consent.

To exercise these rights, email [email protected] or contact us via live chat. We aim to process your request 24/7 in both Bengali and English.

7. Protection of Minors

5b77 provides services only to individuals who are 21 years of age or older. We do not knowingly collect information from any minor. An age verification process is followed at the time of account registration.

If we learn that information about a minor has been collected by mistake, we will immediately delete that information and close the associated account. Parents or legal guardians who believe their child's information has been collected should please contact us.

8. Policy Changes

5b77 reserves the right to amend or update this privacy policy as needed. For any significant changes, we will publish a notice on the platform and registered users will be informed by email.

The revised policy will take effect from the date it is published. If you continue to use the platform after the changes, you are considered to have agreed to the new policy. We therefore recommend visiting this page regularly.

9. Complaint Resolution

If you have any complaints or concerns about the handling of your personal information, please contact us directly. We will take your complaint seriously and try to resolve it as soon as possible.

To submit a complaint, send a message via live chat or to the email address [email protected]. Our support team is ready to assist you 24 hours a day, 7 days a week, in both Bengali and English.

Fair Play Guarantee: 5b77 gives the highest priority to the privacy of all its users. We believe that transparency and accountability are the foundation of a trustworthy platform.

5b77's Privacy Policy